Position Opening: PT Clinical Coordinator for Adult Medicine - Portuguese-Speaking LPN or RN

Posted: November 21, 2022

Title: Clinical Coordinator for Adult Medicine - Portuguese Speaking - LPN or RN

Reports to: Medical Director and Executive Director

Reports: Greeter, Patient Scheduler, and Volunteers

Location: Marlborough, Massachusetts

Terms of Employment.  Part-time exempt salaried position

Salary: $35,000 annually

Work Schedule:  Hybrid position. The Clinical Coordinator will work remotely the majority of the time, and presence will be required at evening clinics on Tuesdays from 4:30-9:30 p.m.  Given volunteer schedules and patient triage needs, availability during the day for phone calls, texts, and Zoom meetings and periodic evenings will be required for this position. 

Description:

The MetroWest Free Medical Program (MWFMP), a non-profit organization, is looking for a warm, compassionate, highly-organized, Portuguese-speaking nurse clinical coordinator for our Adult Medicine clinic.   The individual in this position will need to be both flexible and organized, able to balance many competing priorities, and coordinate and inspire a team of passionate, dedicated volunteers.   

The Metrowest Free Medical Program has been providing free care to uninsured and underinsured patients since 2004.  Our services include Adult Medicine, Women’s Health, and Vision Care. We deliver care through a combination of in-person services and virtual care.  We are a critical part of the patient safety net in the area West of Boston.  The majority of our patients are Brazilian and Portuguese speaking and have difficulty accessing care. 

Today is both a challenging and exciting time for our non-profit organization.  We continue to have a high demand for services by patients who have difficulty or are unable to access medical care  in other settings except for the emergency room.  The ideal candidate will have experience working in this setting.

The clinical coordinator will manage the Tuesday evening Adult Medicine clinic in Framingham.  The position requires scheduling and managing a team of dedicated clinic staff and volunteers, working with physicians and clinical staff to provide patient medical care as well as case management and referrals, and collaboration with our Women’s Health and Vision clinic teams. 

We are transitioning from paper to electronic health records, adopting athenaNet for our clinical workflow across our organization. The Clinical Coordinator will use athenaNet during the clinic and between clinics to monitor incoming  test results, respond to patient calls, and work closely with the Patient Schedulers to triage and schedule patients requesting appointments.

Responsibilities:

1. Supervise Appointment Schedulers, including triage of prospective patients
   1. Determine how soon patients should be seen, including adding them to the Waitlist.
   2. In collaboration with physicians, triage patient's need for care, directing  patients for emergency care as needed.
   3. Be highly responsive to staff and volunteers; initiate and answer texts, phone calls, and emails promptly to manage supervision and triage.
      
2. Manage clinic operations
   1. Develop, implement. and manage clinical operations workflow using athenaNet. Advise on updates to clinical operations procedures.
   2. Manage on-site activities for Tuesday evening clinics,  three to four nights per month
   3. Using athenaNet, check out patients during the clinic: help patients arrange for follow-up appointments, referrals, lab and imaging tests, and other follow-up needs
   4. Train, coordinate, and schedule volunteers,  including sharing updated contact information with the Executive Director. Ensure that interpreters and scribes are appropriately matched to clinicians. 
   5. Provide brief weekly reports to the Executive Director on clinic attendance and clinic activities.
   6. Communicate ideas, concerns, and suggestions for improvement to the Director of Strategic Operations and Executive Director.  Participate in monthly Clinical Advisory Committee Meetings.
   7. Ensure a safe, supportive, and compassionate environment for patient well -being.
   8. Order supplies to ensure that the clinic is well-stocked
   9. Other duties as needed/assigned
      
3. Conduct patient follow-up activities
   1. Schedule patient diagnostic testing and referrals 
   2. Monitor lab and imaging test results; inform patients and physicians of abnormal results
   3. Promptly respond to patient calls and follow up as needed with patients and physicians

Qualifications

The ideal candidate will be a graduate of an accredited School of Nursing, currently licensed as a practice nurse or registered nurse in the State of Massachusetts. Basic Life Support (BLS) is preferred. Excellent organizational and communication skills are required. Applicants must be passionate about working with both clinical and nonclinical staff and volunteers and be able to provide respectful, compassionate care to patients of all backgrounds. Fluency in Portuguese required.  Proficiency in English required.  Fluency or proficiency in Spanish is a plus.

Experienced nurses with excellent communication skills are welcome to apply. We are looking for a flexible, creative nurse for this role, with a strong desire to serve a vulnerable patient population in the MetroWest area.  We prefer candidates familiar with MassHealth and uninsured patients and awareness of the needs of this population. 

Work Environment:   Interior Office/Medical Setting.

Physical activity.  Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours on clinic days.

Equal Opportunity Employer

MWFMP is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms MWFMP’s commitment to the principles of fair employment and the elimination of all discriminatory, harassing, and retaliatory practices. MWFMP complies with all applicable laws, including those requiring reasonable accommodations.

To apply, please submit a resume and email of interest to hr@metrowestfreemedicalprogram.org.